Careers

Receiving Teller II (Collections Specialist)

Apply now Job no: 497200
Work type: Staff Full Time
Campus: UMass Dartmouth
Department: Bursar
Pay Grade: 14
Categories: Business & Financial Services, Other Staff Positions, Student Affairs & Services

General Summary of Position:  Responsible for all aspects of the collections process for student account receivables for the Bursar's Office including interaction with the external collection agency used by the campus. Responsible for managing private scholarship billing as well as all returned payment processing.  Acts as point on contact for 1098T inquiries.

 

SUPERVISION RECEIVED (Name and title of person from whom incumbent receives direction):

General supervision from Bursar and Assistant Bursar

 

DIRECT REPORTING STAFF:

Functional supervision of collection agency vendors

 

THEIR STAFF:

N/A

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

  • Primary point of contact for students in collections.  Ensuring compliance and adherence with FERPA (Family Educational Rights and Privacy Act) and FDCPA (Fair Debt Collections Practice Act), and other Federal, State, and University regulations regarding debt collection and credit reporting applicable to general accounts receivables.
  • Identify and prepare spreadsheets(s) for students with outstanding balances to initiate the collections process for day students and, as applicable, Online and Continuing Education student charges, to prepare and send appropriate correspondence and negotiate reasonable repayment schedules to prevent collection action with an agency.
  • Enter and update all required codes in student system pertaining to collection status.
  • Submit past due accounts to external collection agencies after all campus requirements are met.
  • Correspond with external agencies and utilize vendor’s system to conduct daily work.
  • Monitor the activities of third-party collection agencies to ensure financial accuracy, collection performance standards, and adherence to Federal, State, and institutional regulations applicable to accounts receivable.
  • Maintain all internal records associated to student receivable balances that are submitted to and received from the collection agencies and review internal payment schedules to ensure accounts are current.
  • Manage and monitor pre-collections payment plans for student receivable balances.
  • Post all payments received from collection agencies, notify agency of any direct payments to University, and record collection costs.
  • Investigate and explain account balance information to students who owe a debt to the campus and research accounts being disputed.
  • Run reports through Summit to retrieve data to complete required functions.
  • Ensure that collection procedures applicable to accounts receivable are documented and updated on a periodic basis.
  • Manage bankruptcy notification specific to tuition and fee accounts to ensure accounts are properly coded and submitted for write off.
  • Assist students and families by phone and email relative to student receivable balances.
  • Provide backup counter coverage in the Bursar’s Office to assist students and parent with inquiries regarding charges, payments, financial aid, payment plans, etc.
  • Resolution of all checks returned for insufficient funds including receipt reversals and correspondence to appropriate parties.
  • Private scholarship billing.
  • Posting of private scholarship to student accounts.
  • Application and maintenance of private scholarship memos on student accounts.
  • Depositing of private scholarship receipts.
  • Responsible for managing inquiries via phone and email from students and families regarding 1098T forms.
  • Perform other duties as assigned.

Minimum Qualifications (Required):

Applicants must have at least (A) three years of full-time, or equivalent part-time, clerical experience the major duties of which involved cashiering, bookkeeping, account recording or the direct handling of funds received or paid out, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I.          A diploma as evidence of graduation from the business or commercial course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*

II.        A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business school above the high school level with major in bookkeeping, accounting or business administration may be substituted for a maximum of one year of the required experience.*

III.       A diploma for completion of a two-year full-time, or equivalent part-time, program in a recognized, non-degree granting business school above the high school level with a major in bookkeeping, accounting or business administration may be substituted for a maximum of two years of the required experience.*

IV.       An Associate’s degree with a major in accounting, business administration or business management may be substituted for a maximum of two years of the required experience.*

V.        A Bachelor’s or higher degree with a major in accounting business administration or business management may be substituted for the required experience.*

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

 

QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)

  • Demonstrated functional experience with PeopleSoft Student Administration or other student relational database system or functional experience in accounting and/or bursar functions.
  • Ability to maintain a high degree of confidentiality.
  • Demonstrated excellence in interpersonal skills, attention to detail, and excellent customer service skills a must
  • Demonstrated ability in the standard procedures and methods followed in handling and recording cash.           
  • Knowledge of the basic arithmetic including addition, subtraction, multiplication and division.
  • Ability to understand, explain and apply the laws, policies and procedures governing assigned unit activities.
  • Ability to work accurately with names, numbers, codes and/or symbols.
  • Knowledge of basic arithmetic including addition, subtraction, multiplication and division.
  • Ability to gather information by examining records and documents.
  • Ability to assemble items of information according to established procedures.
  • Ability to maintain accurate records.
  • Ability to read, write and comprehend the English language.
  • Ability to exercise sound judgment.
  • Ability to adapt to change.
  • Ability to work effectively with diverse groups.

 

PREFERRED QUALIFICATIONS:

  • 3+ years functional experience with experience with PeopleSoft Student Administration
  • Knowledge of the standard procedures and methods required for collecting student account receivables balances by following rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures.
  • Demonstrated ability to collect funds.
  • Ability to respond to difficult situations diplomatically
  • Ability to navigate, retrieve and input information in various information systems quickly and with meticulous detail.

 

ADDITIONAL CONSIDERATIONS:

Department: Bursar’s Office

Job Grade-14

No. of Positions-1

Internal/External-X

Trust Funded-X

Weekly Salary: $828.35

 

QUALIFICATIONS ACQUIRED ON JOB (List knowledge’s, skills, abilities)

  • Knowledge of the laws, rules, policies and procedures governing assigned unit activities.
  • Knowledge of the types and uses of agency forms.
  • Knowledge of the proper telephone procedures for making and receiving agency calls

 

Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.

 

Special Instructions to Applicants:

To apply please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for INTERNAL applicants is October 21, 2019

The deadline for EXTERNAL applicants is October 23, 2019

 

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.