Director of Student Care and Advocacy

Apply now Job no: 503101
Work type: Staff Full Time
Campus: UMass Dartmouth
Department: Associate Dean of Students
Pay Grade: 17
Categories: Student Affairs & Services

OFFICIAL JOB TITLE: Director of Student Care and Advocacy

DIVISION: Student Affairs

DEPARTMENT: Associate Dean of Students



JOB CODE: 0430


REPORTS TO: Assistant Vice Chancellor of Student Affairs

SUPERVISES: Graduate/Undergraduate students including Commuter Assistants and Veteran Assistants



General Summary of Position:  Designs and implements structures and processes to address issues that impede student success. Coordinates efforts with campus partners to address individual and collective student concerns including but not limited to concerns related to/associated with academics, behavior, finance, relationships, health/wellness, and death/grief. Provides students with the necessary tools and support to make difficult situations more manageable. Follows best practices to build and support student academic success and retention and assists in meeting strategic objectives for persistence and timely graduation, while preparing students for life beyond college. Fosters an ethic of care and attention to the safety and well-being of individuals and the campus community, with focus on best practices on behavioral intervention and threat assessment.



  • Serve as primary resource to support, advise, and advocate for students who are managing challenging personal, financial, and/or academic matters that hinder their success.
  • Oversee and respond to student concerns/complaints and provide resources to facilitate informed student problem-solving.
  • Assist faculty in resolving unique and/or complex issues that interfere with students’ academic and personal success.
  • Consult with, and advise family members on personal, financial, and academic matters that hinder student success.
  • Respond to individual and community crises by serving as a "Dean on Call" on a rotating basis (12 to 15 weeks per calendar year); provide follow-up for all crisis situations handled while on call.
  • Partner with Assistant Vice Chancellor for Student Affairs and Associate Dean of Students/Director of Housing, Residential Education and dining to provide ongoing training and support to Dean on Call team, to coordinate Dean on Call schedule and to advance campus-wide on-call systems.
  • Serve as primary point of contact and support for foster students and students challenged by food insecurity and/or homelessness.
  • Develop, implement, and oversee programs and activities that enhance and support the experience of commuter students, returning students, and student veterans.
  • Serve as a member of the Behavior Intervention Team (BIT), which assesses threat level of students exhibiting erratic, disruptive, or dangerous behavior and intervene as determined to address and monitor behavior.
  • In concert with assistant vice chancellor for student affairs, vice chancellor for student affairs and director of the counseling center, provide education and outreach to provide faculty and staff with resources needed to make appropriate referrals for students of concern.
  • Serve as the Maxient database administrator for all Care Network, including BIT, records, which includes screening all referrals, managing cases, providing training and assistance to other users, developing forms and letters, producing reports and analytics, and handling all aspects of Maxient administrative management.
  • Assist the Deans on Call in follow-up and management of any relevant records.
  • Serve as a senior student conduct hearing officer for violations of the Code of Conduct, rendering sanctions up to and including dismissal from the University.
  • Develop strategies in collaboration with Student Affairs, Academic Affairs and other departments to implement processes that will increase support for student retention and satisfaction.
  • Prepares and oversees the budget for the Care Network.  Reviews and sign all contracts for services and purchases in conjunction with the Business Office.
  • Works with the Advancement Office to manage the Foundation account for the campus food pantry (Arnie’s Cupboard).
  • Develops relationships with community resources and specialty referrals in the local area including food banks, foster care agencies and ROTC programs.
  • Represent the Division of Student Affairs on committees focused on student success including but not limited to Enrollment Management Committee and Advising Round Table.
  • Advise student organizations such as Student Veterans Association.
  • Perform other duties as assigned by the Assistant Vice Chancellor for Student Affairs or his/her designee.


Minimum Qualifications (Required):

EDUCATION:   Master’s degree in counseling, student development, higher education administration, social work, or related field.       


    • Significant experience (over seven years) counseling, advising, and advocating for students
    • Significant experience responding to students in crisis and community crises, particularly in an on call capacity
    • Experience working on Behavioral Intervention Teams (BIT), conducting threat assessments and/or engaging in comprehensive case management for students of concern
    • Experience working with and supporting non-traditional student populations (students with food and/or housing insecurity, student veterans and, students who have aged out of the foster care system)

OTHER:  Flexible schedule – must be able to work periodic nights and weekends and to serve in an on-call capacity for 7 consecutive nights in a row for 12 to 15 weeks each calendar year.  Occasional local, regional and national travel required.


  • Demonstrated ability in counseling students and advising individual students and student groups
  • Demonstrated ability in managing serious individual and community crises
  • Demonstrated ability to develop solutions to difficult problems within complex systems
  • Demonstrated organizational skills and executive ability
  • Capable of initiating and maintaining productive relationships with faculty, Colleges and University offices
  • Thorough knowledge of student development theory and theory-to-practice experiences
  • Demonstrated ability to develop new programs and services
  • Excellent oral, written and presentation skills
  • Knowledge of computer applications used in a typical office environment



  • Threat Assessment certification through the National Behavioral Intervention Team Association (NaBITA) or Association of Threat Assessment Professionals (ATAP)
  • Experience in innovative and/or alternative educational practices and programs
  • Experience working with Maxient, preferably as a Level 5 user



Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.



To apply, please submit a letter of interest, current resume and the contact information for three professional references.


The deadline for internal applicants to apply is December 18, 2019.

The review of applications will begin December 19, 2019 and will continue until the position is filled.

Advertised: Eastern Standard Time
Applications close:

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.