General Summary of Position: The Library Assistant IV is responsible for performing day-to-day activities in the area of access services. These activities include assisting patrons with circulating materials by charging, renewing, and discharging library materials; providing technical support to patrons using library computers, printers, or connecting personal devices to the university network; supervising student workers; and assuming responsibility for the operation of the library in the absence of a supervisor, especially during night and weekend hours.
The Library Assistant IV performs a range of duties relating to access services as well as assisting users in the discovery and use of resources. Primary responsibility may lie within a single department or division, however, due to the interoperability of library systems and patron service needs, individuals may be cross-trained in multiple departments or participate in library-wide projects/initiatives.
SUPERVISION RECEIVED (Name and title of person from whom incumbent receives direction):
Receives direct supervision from the Dean, who provides procedural and technical guidance, assigns work and reviews performance through inspection, reports and conferences for effectiveness and compliance with established standards, procedures, policies, and rules.
DIRECT REPORTING STAFF- Exercises supervision of library personnel, including student employees.
THEIR STAFF- N/A
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
- Assume responsibility for the operation of the library in the absence of a supervisor, including staffing of library service points as needed during evenings, weekends, and holidays.
- Supervise the evening and weekend operations of library services in the area of Access Services.
- Assist library users, using a high degree of independent judgement in providing information concerning materials, library rules and procedures, and library facilities; suggest and explain the proper methods of locating and using materials to facilitate patrons' use of the library. Refer questions as appropriate to others in the library or on campus.
- Assist with library programming and support initiatives such as workshops that occur in library spaces.
- Maintain communication with any campus partners sharing space in the library and report issues if necessary.
- Communicate with security guards, monitor their performance, and keep supervisor informed of any issues including verification of security activity reports.
- Train, supervise, and evaluate performance of Access Services student employees.
- Develop, administer, and interpret library policies and procedures in consultation with supervisor and staff.
- Participate in the development of library policy by considering library goals and objectives, by utilizing statistical and other information, and by conferring with supervisors.
- Report safety, security, and maintenance problems to ensure that facilities, equipment, and furnishings are properly maintained.
- Prepare and/or adjust functional work schedules of student employees to maintain efficient workflows and adequate service.
- Assist patrons with software, technology, and printing questions including instruction in the operation of computers, printers, and/or other equipment. Instruct users by drop-in and by appointment on the usage of software.
- Charge, renew, and discharge library materials using automated and manual systems to record the disposition of library materials.
- Monitor the borrowing of library materials (print, media, and the accompanying equipment) by determining the eligibility of borrowers (including those in special programs) and by contacting users for the return of books and materials.
- Record the payment of fines, and process money received, to facilitate use and accountability for library materials.
- Share in the daily operation of stacks maintenance. Provide supervision of students working in the stacks.
- Troubleshoot technical issues and, when these issues are not resolved, reports or logs them promptly.
- Communicate and collaborate, usually by email, with daytime supervisor.
- Participate in Access Service Division team projects during summer, intersession, and other semester breaks.
- Attend professional meetings and training sessions as a representative of the library to obtain information for the library's use and to gain knowledge of library theory and current practices.
- Assist with library headcount statistics.
- Make closing announcements and assist security staff in the clearing of the building.
- Manage inventory of supplies, ensuring adequate stock.
- May assist with new book displays.
- May offer workshops and training sessions on software/electronic resources for student assistants, patrons, and/or library staff.
- May serve on library or university committees.
- Perform other related duties as assigned.
Minimum Qualifications (Required):
Applicants must have at least (A) three years of full-time, or equivalent part-time paraprofessional or clerical experience as a library assistant and (B) of which at least one year must have been in supervisory capacity, or (C) any combination of the required experience and the substitution below.
1. An Associate’s or higher degree may be substituted for a maximum of one year of the required (A) experience.*
* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitutions will be permitted for the required (B) experience.
QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)
- Knowledge of the methods used in the preparation of charts, graphs, and tables.
- Knowledge of the methods of general report writing.
- Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, etc., governing assigned unit activities.
- Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
- Ability to gather information by examining records and documents and by questioning individuals.
- Ability to assemble items of information in accordance with established procedures.
- Ability to determine proper format and procedure for assembling items ofinfom1ation.
- Ability to maintain accurate records.
- Ability to prepare and use charts, graphs, and tables.
- Ability to prepare general reports.
- Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
- Ability to follow written and oral instructions.
- Ability to give written and oral instructions in a precise. understandable manner.
- Ability to communicate effectively in oral expression.
- Ability to establish and maintain harmonious working relationships with others.
- Ability to deal tactfully with others.
- Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
- Ability to exercise sound judgment.
- Ability to exercise discretion in handling confidential information.
Department: Library Access Services
No. of Positions-1
Hours: Sunday – Thursday, 3:00 pm- 11:00 p.m. (Subject to change during the summer session, semester breaks, and exam periods.)
Benefits: Benefits for AFSCME
QUALIFICATIONS ACQUIRED ON JOB (List knowledge, skills, abilities):
- Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
- Knowledge of the organizational structure and functions of the assigned agency.
- Knowledge of the proper procedures for making and receiving agency telephone calls.
- Knowledge of the types and uses of agency forms.
- Knowledge of the Jaws, rules and regulations governing the state personnel system.
- Knowledge of state budgetary procedures relating to positions, salaries, and personnel practices.
- Knowledge of the laws, rules, policies, and procedures governing Federal Grant Administration.
- Knowledge of state procedures governing the purchasing and requisitioning of supplies and equipment.
- Knowledge of state accounting and budgetary procedures including terminology.
- Knowledge of the principles, practices, and techniques of supervision.
Library Assistant IV, Higher Education
Hours: Sunday-Thursday, 3:00 PM-11:00 PM. Subject to change during the summer session, semester breaks, and exam periods. This position is designated as essential personnel during inclement weather situations.
Incumbents of positions at this level also:
- Have significant usual authority and responsibility allowing or expecting latitude in policy application, rule creation, and interpretation, often without significant supervisor input.
- Interact with University offices and persons on a regular basis, going beyond daily fact-to-face library operations (Campus Police, Student Affairs, CITS), where decisions may affect Library and University activities and reputation.
- Work with Librarians, faculty, staff, and students to establish and communicate interpretations of regulations relating to scholarly communication (copyright, fair use, resource access).
- Supervise an operational unit.
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.
Effective September 27, 2021, UMass Dartmouth requires that all members of the campus community are fully vaccinated against Covid-19 and provide proof of vaccination. Additionally, all members of the campus community must obtain a Covid-19 booster shot by January 21, 2022, and provide proof when requested. Individuals who are not yet eligible to receive a booster shot must obtain one within 30 days from the date they become eligible.
Special Instructions to Applicants:
To apply please submit a letter of interest, current resume and the contact information for three professional references.
The deadline for INTERNAL applicants is August 22, 2022.
The review of applications will be ongoing.