Dir International Admissions

Apply now Job no: 504783
Work type: Staff Full Time
Campus: UMass Amherst
Department: Enrollment Management Ops
Pay Grade: 30
Categories: Admissions and Enrollment

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under the general direction of the Vice Provost of Enrollment Management, this position is responsible for management and leadership of Undergraduate International Admissions. The Director of International Admissions plays a critical role in helping to define the university’s undergraduate international recruitment and enrollment goals as well as seeing the those goals are met. International undergraduate students account for approximately 22% of the University’s net-revenue generated by undergraduate students.


Essential Functions

Oversee the day-to-day operations of International Admissions

  • Serve as the senior administrator for all international admissions selection processes, providing vision, leadership, and direction for international admissions staff.
  • Develop and implement international admissions policies consistent with international, federal, state, and university regulations.
  • Serve as the main point of contact for prospective international first-year applicants. Communicate with prospective students, their parents and other parties about admissions procedures, test documents, transcripts, and immigration regulations.
  • Establish and maintain the budget for all undergraduate international recruitment and enrollment plans.
  • Develop and maintain international queries, reports, email campaigns, and events within Slate.
  • Coordinate data collection, analysis, and program evaluation within Slate regarding recruitment of international students. Work with the Assistant Provost of Enrollment Management to propose changes based on analysis to move toward the university’s strategic mission.
  • Act as liaison with related campus departments and international organizations/agencies.
  • Assist the Director of Communications & Events within Enrollment Management with the production of recruitment and promotional materials pertaining to international admissions.
  • Monitor policy decisions made by government agencies, both domestic and abroad, that may impact the recruitment and yield of international students.
  • Oversee the selection, training, and evaluation of all international staff and assist with the training and professional development of other first-year admissions staff.
  • Assists Enrollment Management leadership with conducting informal meetings to resolve grievances and employee complaints.  Conducts investigations when needed.

Support the overall work of International Admissions with regard to recruiting and global diversity

  • Establish undergraduate international enrollment targets and university specific acceptance parameters, in conjunction with the Assistant Provost of Enrollment Management; relay and monitor those parameters with all international staff.
  • Work with the Assistant Provost for Enrollment Management to develop and implement marketing strategies to recruit students from a wide array of countries.
  • Develop and oversee new international markets designed to attract first-year applications.
  • Assist in creating and implementing marketing strategies that are consistent with institutional enrollment management principles and goals by working closely with schools and colleges.
  • Work with schools and colleges to develop major-based international recruitment activities.
  • With the Assistant Provost of Enrollment Management, develop an international alumni engagement plan to capitalize on the expertise and enthusiasm of alumni living across the globe and to enlist them in our recruitment efforts.
  • Build and maintain strong relationships with outside constituents, such as students, parents, and international schools/organizations that will help the university meet its enrollment objectives.
  • Coordinate and participate in recruitment and yield travel. Provide detailed analysis of travel and budget.

Help ensure the admission of a highly qualified first-year class by serving as an active participant in the evaluation and selection process

  • Read applications from international first-year applicants and determine admissions eligibility by evaluating academic and non-academic credentials based on Massachusetts Board of Higher Education criteria while evaluating the educational differences among foreign secondary schools, etc.
  • Make admission decisions on applicants. Analyze, make recommendations, and participate in the decision-making process on applications that need further review.
  • Assist with selected special events/projects (e.g., admitted students weekends and visit days, high school counselor tours, receptions, etc.).
  • Train all enrollment management staff and others directly involved in the international recruitment process on ways to best present the global diversity of the university as well as how to speak about the value of such diversity.
  • Develop and maintain training manuals for international recruitment and review.
  • Help to supervise undergraduate GPA staff with regards to international transcripts within Slate.
  • Work with the Communications & Events staff to monitor international social media.


Other Functions

  • Perform related duties as assigned or required to meet department, executive area/division and university goals and objectives.
  • Demonstrate capacity, skill and willingness to engage students and contribute to the success of international students.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in a relevant field and seven years of progressively responsible experience in undergraduate international admissions.
  • Bilingual ability in Mandarin.
  • Knowledge of foreign credentials and grading scales from top 20 countries of students studying abroad in the U.S.  
  • Knowledge of immigration rules and regulations relating to I-20’s and student visas.
  • Demonstrated understanding of and commitment to the undergraduate international experience at a major research university.
  • Demonstrated ability to develop an international recruitment plan and budget for international events.
  • Demonstrated understanding of world issues that may affect international recruitment and yield efforts.
  • Ability to communicate effectively with high school students, their families and college counselors in a variety of settings, to speak and write clearly and persuasively and to interact with people from diverse backgrounds. Must be sensitive to multicultural and socioeconomic issues.
  • Ability to read and analyze applications, high school transcripts, recommendations, statistical reports and manuals.
  • Ability to work independently and as part of a team, to prioritize, and to achieve goals and objectives.
  • Excellent organizational, analytical, and interpersonal skills.
  • Demonstrated experience with Slate and PeopleSoft.
  • Knowledge of Excel, Word, PowerPoint, and email.
  • Valid driver's license, proof of insurability and ability to obtain a university credit card.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in a relevant field and five years of progressive responsible experience in undergraduate international admissions.
  • Demonstrated experience as an international admissions counselor/recruiter at a large public research university.
  • Demonstrated experience developing successful international recruitment and yield strategies at a large public research university.
  • Demonstrated experience planning an international goals and maintaining an international budget at a large public research university.


Work Schedule

  • Monday - Friday 8:00 am–5:00 pm.
  • Required to travel internationally 6-8 weeks per year.
  • Required to work on weekends and evenings as needed.


Salary Information

Salary commensurate with skills and experience.


Special Instructions to Applicants

Applicants must apply by the priority deadline of __________ in order to ensure consideration. Applications may be accepted after the priority date until a suitable candidate pool has been identified.

To apply, please provide a cover letter, resume, and contact information for three professional references.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.


Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.