Apply now Job no: 518026
Work type: Staff Part Time
Campus: UMass Lowell
Department: Tsongas Industrial History Ctr
Categories: Other Staff Positions, Administrative & Office Support

General Summary of Position:

The Tsongas Industrial History Center Facilitator handles complex logistics required to ensure that school groups visiting the Center (at Lowell National Historical Park) for a field trip have a smooth, positive, safe experience. Up to 14 groups a day may visit in the busiest seasons (fall and spring). This position may also assist with logistics for other visitors to the Center and some clerical tasks. The position is a seasonal, part-time, non-benefited, non-unit position contingent upon funding and volume of visitation. (M-F, up to 20 hours/week, 4 hours/day, 8:30 am-12:30 pm, mid-September through mid-June.) (The Tsongas Industrial History Center is an education partnership of UMass Lowell’s School of Education and Lowell National Historical Park.)

Minimum Qualifications (Required):


  • High school diploma or GED/equivalent
  • Minimum 2 years’ prior experience in managing groups (preferably groups of youth), interacting with visitors to a site, organizing information, and anticipating possible problems to ensure a smooth, positive visit
  • Ability to problem-solve calmly and promptly in a fast-paced environment.
  • Ability to communicate and collaborate with diverse groups (Lowell NHP Maintenance staff, museum teachers, visiting educators and students, and TIHC leadership team) to effectively manage sometimes complex logistics
  • Strong dedication to customer service marked by flexibility and kindness
  • Organized and attentive to detail
  • Ability to predict and troubleshoot logistical complications using quick and sound judgment
  • Ability to exercise discretion

Additional Considerations:

  • Nature of position requires time outdoors in all kinds of weather and occasionally requires some work from home (phone calls) during extremely bad weather or emergency situations
    • It is often necessary to help move bulky lunch carts
    • Work involves a mix of routine, well-established methods and unusual or changing situations that require quick and sound judgment
  • The facilitator brings problems not of a routine nature to the attention of the manager

Special Instructions to Applicants:

Review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.  

This is a temporary, part-time, non-benefited, non-unit position.      

Please include a resume and cover letter with your application.  Names and contact information of three references will be requested at the time of application.   

Advertised: Eastern Daylight Time
Applications close:

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.