Careers

• Provides patron assistance and oversight of student staff in the W.E.B. DuBois Library integrated public services environment, providing library service, informational, and technical assistance to patrons. 
• Circulates materials and maintains records in the library system, interprets records in discovery systems and creates and updates patron user accounts including community user accounts. 
• Trains, supervises and evaluates students engaged in providing customer service in the integrated public services desks as needed. Monitors student timekeeping system on a regular basis to make sure that student time is complete and accurate, so that student assistants will be paid for time worked. 
• Performs Research Carrel annual application assignment processing, circulation of keys and encoding of UMass UCards for offline lock access. Oversees carrel patron communications for assignable Research carrels in the Du Bois tower. 
• Performs processing of state, alumni and proxy borrower card online applications and creates or updates patron records in library systems. 
• Provides patron support for use of microforms viewing and scanning machines.   
• Acts as backup for other service desks as needed, including opening and closing the Library as needed.  
• Exercises considerable independent judgment in maintaining security and monitoring library users to reduce theft, vandalism, and infractions of library rules in the W.E.B. DuBois Library.  

Other Functions 

• Actively follows information shared through various library and University communication channels. Contributes to unit, department, and library-wide information sharing as appropriate.  
• Participates in the Libraries’ assessment program by collecting, maintaining, and recording usage statistics for monthly reports as needed.  
• Demonstrates, fosters and cultivates a positive, proactive internal and external customer service culture. Works collaboratively and effectively in support of the Libraries’ values to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the campus.  
• Serves on internal and external committees and attends professional development activities and training as assigned or required to support departmental goals and to maintain proficiency in current library theory and practice. 
• Performs other related duties as assigned and in support of the mission and goals of the Libraries.   

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

• High school diploma and two (2) years’ work experience related to the duties of this position, or Associates Degree and one (1) year of work experience related to the duties of this position. 
• One (1) year experience supervising, students, interns, or permanent staff involving training, oversight, organization and assignment of work.  
• Successful prior experience in a position requiring excellent interpersonal, customer service skills, tactfulness, and the ability to overcome obstacles and provide creative solutions.  
• Experience using word processing, spreadsheet, email, chat and web-based software applications. 

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

• Experience working in a library. 

Work Schedule 

• Work a schedule during the academic year of Sun-Thurs, 3:30pm-11:30pm; work a schedule during the winter intersession and summer of Mon–Fri, 9:30am–5:30pm; some evenings, weekends, and holiday hours, as assigned.  

Salary Information