Care Case Manager

Apply now Job no: 522289
Work type: Staff Full Time
Campus: UMass Boston
Department: Dean of Students
Pay Grade: 30
Categories: Professional Staff Union (PSU)

General Summary: 

Under the direct supervision of the Care Case Director, the Case Manager will provide intake for, will meet directly with, and will develop a supportive action plan for a case load of students experiencing medical, mental health, and/or family emergencies. Cases are managed in collaboration with on-and off-campus partners with the end goal of creating a long-term success plan by connecting students with appropriate resources. The Case Manager will ensure students receive appropriate interventions, referrals, follow-up services and monitoring in order to maximize student success and minimize community members’ distress.

Examples of Duties: 

  • Provide case management and related support services for students and their families on a wide variety of adjustment, distress, and trauma issues, which includes, but is not limited to, assessing issues of concern for students, providing immediate assistance, making long-term referrals, and conducting follow-up to determine the success of and/or the need for additional referrals or interventions.
  • Implement and adhere to standard Dean of Students Office intake and case management protocols, including creation of cases and triage for assignment to Case Management Team; track and monitor students in distress and maintain real time student case records in applicable tracking tools. Create and provide summary reports as needed and work with the Case Management Team to identify and articulate student trends to Student Affairs and other campus partners.
  • Establish and maintain positive working relationships with members of the Behavior Intervention Team (BIT) and other faculty and, University staff, including but not limited to, the Athletic Department, Residential Life and Housing, University Public Safety, University Health Services, Academic Support Services, Disability Services, Undergraduate Advising, The Graduate School and, and Office of Diversity, Equity, and Inclusion.
  • Provide direct communication and follow-up, as appropriate, on students within the Case Management System and responding to faculty and staff concerns in a timely manner.
  • Perform other duties as assigned.


Bachelor’s Degree from an accredited institution is required; Master’s Degree in student affairs, social work or related field preferred. One to three (1 - 3) years of case management related experience preferred.

Preferred Qualifications:

  • Knowledge of student development theory and its applications and common issues and trends for college students (graduate and undergraduate), and case management models.
  • Evidence of an effective leadership style, and a background demonstrating success in working with student, families, administrators, and faculty.
  • Knowledge of contemporary principles/practices in student development, multicultural competence, and case management.
  • Knowledge in areas of crisis and risk management, behavioral intervention, and community standards in a higher education environment.

Knowledge, Skills and Abilities:

  • Demonstrated experience and creativity in managing difficult and complex situations involving students, families, staff and faculty.
  • Ability to understand the and respect conflicts of interest and behaves in ways consistent both with law and with university policy.
  • Ability to deal tactfully resolving any problems that arise by using independent judgment.
  • Ability to establish and maintain professional working relationships with colleagues and be thoughtful of multicultural environment.
  • Ability to exercise discretion in handling highly confidential information and work with confidential and time sensitive materials.
  • Ability to exercise sound judgment.
  • Ability to manage multiple competing priorities.
  • Strong oral and written communication skills.
  • Strong interpersonal skills.
  • Strong problem-solving skills.
  • Strong analytical skills.
  • Strong commitment to customer service.

 Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade: 30             

Salary Ranges

This is an exempt union position. 

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact or 617-287-5150.


Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.