Departmental Assistant (Audience Services)

Apply now Job no: 522907
Work type: Hourly
Campus: UMass Amherst
Department: Fine Arts Center
Pay Grade: No Pay Grade
Categories: Administrative & Office Support, Temporary Non-Benefited

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


About the UMass Fine Arts Center

Since its founding in 1975, the UMass Fine Arts Center has been a central force in the cultural, social, and academic life of the University, the Five College campuses, and the Pioneer Valley of Western Massachusetts. The Fine Arts Center's combination of educational, visual, and performing arts programs not only makes us unique, but it also secures a very vital and necessary position for us to meet the diverse needs of scholars, faculty, students, alumni, and the broader community.


Job Summary

Under the supervision of the Audience Services Manager, this part-time hourly position performs daily clerical and office operations of Audience Services.  The position provides support for Performing Arts and rental events in FAC’s venues across campus. Duties include supervising student employees and interacting with the public.


Essential Functions

  • Processes all event estimates and contracts from sending to customer to closing.
  • Works with FAC staff and sponsors to ensure that all estimates are completed and signed in a timely fashion.
  • Assists Operations Manager and Audience Services Manager to maintain FAC schedules and calendars.
  • Coordinates student employee weekly schedules to provide services for all FAC-staffed events.
  • Communicates with rental clients to determine their event needs; distributes this information throughout the Operations Department.
  • Performs all front-of-house operations, safety and security prior to, during and after an event.
  • Ensures that all emergency procedures are followed and that all patrons and front-of-house staff exit the theater safely. Attends semi-annual emergency training or testing.
  • Provides nightly assignment, brush-up training and supervision of student ushers and volunteers, including position assignments and emergency evacuation briefing.
  • Liaisons with various departments to ensure successful events as needed.


Other Functions

  • Performs other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Excellent communication skills.
  • Well-organized and detail-oriented.
  • Working knowledge of MS Word, Excel, Access and Outlook.
  • Ability to work independently, to multitask and meet deadlines.
  • Customer service experience.
  • Event management, audience management or arts administration experience.


Work Schedule

Frequent weekend and evening hours.


Salary Information

  • $18.00/hr.
  • Temporary, non-benefitted. 


Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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Applications close: Eastern Daylight Time

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.