Manager of Catering

Apply now Job no: 524180
Work type: Staff Full Time
Campus: UMass Amherst
Department: Catering Food
Pay Grade: 29
Categories: Professional Staff Union (PSU), Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The Manager of Catering provides management of the UMass Catering Department and all-alcoholic beverage sales and services.  Ensures a high level of service for guests. Oversees marketing, operations and fiscal responsibilities, and establishes long lasting community relationships that make an impact on the success of the department. 


Essential Functions

  • Direct all daily operational aspects of the catering services, including staff supervision and development, menu implementation, marketing and promotions, food, and beverage quality performance, and "no error" in service delivery. 
  • Plan and administer annual budget.  Monitor the daily financial status of all assigned areas, recognize and act to remediate any variations from projected goals.  Use benchmark (KPI) to measure the business weekly.  Work closely with management to prepare monthly forecasts and departmental budgets, ensuring accuracy and achievement.  Develop annual business and marketing plans for the department.  Institute and maintain policies and procedures necessary to determine profitable product and labor costs.
  • Establish and maintain rapport with clients, prior to, during and post event, exceeding their expectations and encouraging repeat business. 
  • Play an active role in the local community through associations, memberships, and involvement.  Be an ambassador of the Catering Department within the local community. 
  • Maintain formal and informal communication with customers through comment cards, electronic surveys, catering open house, year-in-review, customer focus groups, etc.
  • Develop new approaches, policies, and procedures to effect continual improvement and operational efficiency; develop/modify menus for Catering.
  • Conduct inspections of the facilities as needed.  Ensure a clean and sanitary operation. 
  • Coordinate necessary training for subordinates, to ensure opportunity for growth and success in their current roles and future careers.
  • Participate and/or lead necessary meetings with the sales department, facilities department and any department that may intersect with catering and event operations.
  • Ensure that alcoholic beverage service and risk liability are controlled at all times by adhering to Massachusetts State Liquor Laws as well as the Campus Center Beverage Policy.


Other Functions

  • Perform other food and beverage activities and duties within dining services as requested.
  • Understands, is committed to, and supports affirmative action and non-discrimination goals and customer-focused quality services.
  • Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
  • Demonstrate capacity, skill, and willingness to engage students and contribute to student success.
  • Work collaboratively with other Auxiliary and Campus stakeholders to fulfill the mission of the University.
  • Understand responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's Degree preferably in hospitality industry or related area and five (5) years progressive catering experience in a hotel or restaurant environment OR Associate's Degree preferably from a culinary school/program and 7 years progressive catering experience in a hotel or restaurant environment OR Ten (10) years of progressive catering experience in a hotel or restaurant environment.
  • ServSafe Sanitation Certificate required or obtained within the first 3 months of hire.
  • Alcohol Serving Certificate required or obtained within the first 3 months of hire.
  • Ability to work nights, weekends, and variable schedules.
  • Working knowledge of Microsoft Office Systems and Delphi Systems.
  • Must have reliable transportation as local travel will be required.


Preferred Qualifications

  • Master's degree in hospitality, marketing, business, or related field.
  • Experience on a large university campus.
  • Experience in working in a unionized environment.
  • Experience in the public sector. 


Physical Demands/Working Conditions

Requires the ability to balance, carry, push, pull, stand, bend, driving, reach, sit and travel to other campuses.


Additional Details

This position is designated as essential personnel.


Work Schedule

  • M-F 8:30 – 5PM; Position will include evenings, weekends and holidays as needed.
  • 37.5 hours


Salary Information

Level 29

PSU Hiring Ranges


Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.



UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.