Student Support Coordinator

Apply now Job no: 497809
Work type: Staff Full Time
Campus: UMass Amherst
Department: Dean of Students
Pay Grade: 26
Categories: Administrative & Office Support, Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Reporting to the Associate Dean of Students, the Student Support Coordinator coordinates, implements, and assesses programs, services, and initiatives related to housing insecurity, food insecurity, and basic needs insecurity. The Student Support Coordinator will work from an evidence, research, and data driven perspective to build and sustain a program for students in need. Further, collaboration with student leadership, other University departments and Town of Amherst will be vital to success.


Essential Functions

  • Assists in the planning, coordination, implementation and assessment of programs and services designed to identify and meet the needs of under-resourced and high need students.
  • Coordinates, implements and assesses new and existing educational and outreach programs targeting under-resourced and high need undergraduate & graduate students across the campus, with an emphasis on students experiencing food and housing insecurity.
  • Collaborates with student-led leadership focused on basic needs services and administration, particularly with graduate and undergraduate student government leadership, registered student organizations, and other sites of student advocacy.
  • Manages, tracks, and maintains student records related to basic needs cases.
  • Reviews case and student record data, and provides insight and recommendations based on trends and patterns.
  • Researches best practices and national trends within and at the intersections of Basic Needs and Case Management, and identify areas of growth and learning opportunities.
  • Provides Semester and Annual reporting.
  • Responsible for education and outreach to students, faculty, staff, and community members. Participates in related department functions, such as community and program education.  Provides support, including face-to-face meetings with undergraduate and graduate students.
  • Designs, develops, and delivers specialized training's to the campus community regarding basic needs information, services, and opportunities.
  • Coordinates with various campus offices to ensure coherent integration and education of campus and community resources for individual students who have challenges with basic needs.
  • Tracks and evaluates outreach to campus constituencies and identifies areas of further training or heightened attention.
  • Supervises student staff and volunteers and possibly professional staff.


Other Functions

  • Potential to serve in the on call rotation with the Dean on Call staff.
  • Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
  • Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
  • Demonstrates capacity, skill and willingness to engage students and contribute to student success.
  • Works in a highly collaboratively manner with other campus stakeholders to fulfill the mission of Student Affairs and Campus Life.
  • Work collaboratively with divisional and campus staff and other stakeholders to integrate cross program activities and functions.
  • Understands and adheres to appropriate ethical standards of professional and academic conduct.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in counseling, social work, higher education administration, college student personnel, or related field with at least 2 years of relevant experience.
  • Demonstrated ability to provide administrative case management, including direct contact with clients and other providers. Skilled in coordinating, directing, evaluating, and implementing programs, services, and initiatives for individuals with multiple personal and life challenges (preferable in a higher education setting).
  • Ability to communicate, engage, and develop rapport with individuals of diverse cultural, social, and religious backgrounds and varied age, gender, and sexual orientation.
  • Demonstrated ability to develop and maintain collaborative relationships with internal and external constituencies.
  • Demonstrated commitment to diversity, social justice, and cultural competence and the ability to work in a multicultural environment and the ability to foster cultural, racial, gender equality on a personnel and programmatic level.
  • Demonstrated ability to lead programs to new levels of effectiveness and impact.
  • Demonstrated ability to work with diverse and non-traditional student populations.
  • Excellent writing, interpersonal communication and organizational skills.
  • Strong knowledge and experience in the areas of health and wellness, student advocacy, food and housing insecurity, community support services and economic emergency management.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master's degree in counseling, social work, higher education administration, college student personnel or related field
  • Experience in higher education with student insecurity programs
  • Knowledge of available support resources in Western Massachusetts, or the experience to identify support services and make connections.
  • social work or counseling background helpful (does not provide clinical service)


Work Schedule

Monday – Friday 8:30am to 5:00pm

Required to work some nights

Required to work some weekends


Salary Information

The salary range for this position is level 26 (see salary chart):


Special Instructions to Applicants

Apply by March 8, 2019. Application materials must include 1) a cover letter summarizing interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3 professional references. 


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.


Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.