Assistant Director for Constituent Relations and Stewardship

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Work type: Staff Full Time
Campus: UMass Amherst
Department: Dean - Humanities & Fine Arts
Pay Grade: 25
Categories: Development & Fundraising

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The Assistant Director for Constituent Relations and Stewardship is responsible for developing and supporting programs and communications to engage current donors, potential donors, alumni, and parents with the aim of maintaining and increasing philanthropic support for the College of Humanities and Fine Arts (HFA).

The incumbent promotes the near-and the long-term success of fund raising for the college by developing programs and communications to foster alumni loyalty and engagement, ensuring that donors receive appropriate communications and impact reporting for their support, and visiting potential donors. This position works closely with the Director of Development to engage alumni and friends, promote interest in and loyalty to the college, ensure the stewardship of existing donors, and to develop a pipeline of potential donors. The incumbent may develop programs or augment HFA participation in programs in concert with other college units as well as the UMass Amherst Alumni Association, Career Services, and Development as appropriate. This position represents the college at events in different regions of the country, and takes an active role in fostering philanthropic support.


Essential Functions

Alumni Relations

  • Expand and deepen support for the College of Humanities and Fine Arts by partnering with departments and the HFA Advising and Career Center to engage alumni. Develop a plan for and organize HFA participation in on-campus reunions, off-campus events, and opportunities for alumni to share their advice and experiences with current students.
  • Work with Director of Development to identify, track, and further engage potential up-and-coming donors and opinion leaders.
  • Partner with other offices as appropriate, including Career Services, Alumni Office, Parent Programs, Admissions, University Relations, and other on- and off-campus offices to build volunteer programs that strengthen the College of Humanities and Fine Arts and build a large community of informed supporters.
  • Manage alumni and advisory board meetings in conjunction with Director of Development and aid in execution of board communications.

Donor Stewardship

  • Expand the long-term College of Humanities and Fine Arts fundraising pipeline through qualification, cultivation, solicitation, and stewardship visits with donors and potential donors, with a particular focus on new donors and those with long-term potential.
  • Coordinate with the Annual Fund office to manage the Faculty & Staff Campaign, UMass Gives campaigns, and other initiatives to promote the college.
  • Track the use of gift funds and develop gift impact content for stewardship communications and other purposes.
  • Ensure timely creation of delivery of all acknowledgment letters to donors.
  • Provide careful stewardship of scholarship funds so that student recipients and donors are informed and have an opportunity to connect with one another.
  • Develop communications and stewardship programs to ensure that Leadership Donors, Loyalty Donors, Legacy Donors and other special donor populations feel informed and engaged with the life of the college.
  • Share all related stories with the Director of Marketing and Communications for promotion elsewhere.


Other Functions

  • Perform related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
  • Demonstrate the capacity, skill and willingness to engage students and contribute to student success.
  • Understand responsibilities with respect to conflicts of interest and behave in ways consistent both with law and with University policy.
  • Contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understand and contribute to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Use access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercise care to prevent unnecessary disclosure to others.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree and two years of experience in a combination of at least three of the five relevant areas: fundraising, alumni relations, organizing events, stewarding donors, and communications.
  • Ability to manage multiple projects and deadlines simultaneously.
  • Excellent oral and written communication skills.
  • Excellent organizational skills.
  • Capable of working successfully with diverse populations.
  • Ability to travel for work both locally and domestically.
  • Ability to work some nights and some weekends.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Experience in higher education.


Work Schedule

  • 37.5 hour work week.
  • Typical work schedule is Monday through Friday from 8:30AM to 5:00PM.
  • Required to work some nights and some weekends.
  • Required to travel several times per year.


Salary Information


PSU Salary Ranges


Special Instructions to Applicants

Please submit your letter of interest, résumé, and the names, email addresses, and phone numbers of three professional references.

Applicants should apply by the priority deadline of April 19, 2019 to ensure consideration.

On-campus applicants are defined as Amherst Campus non-student employees.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.