Work Management Manager

Apply now Job no: 522463
Work type: Staff Full Time
Campus: UMass Amherst
Department: FCS Operational Services
Pay Grade: 27
Categories: Facilities, Professional Staff Union (PSU)

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. 


Job Summary 

The Work Management Manager manages, plans, develops and schedules the long range and programmatic maintenance program. This position acts as the administrator and the process and procedure manager for Facilities & Campus Services’ (F&CS) computerized maintenance management system and is responsible for the program’s efficiency analyses. 


Essential Functions 

  • Manages the daily operations of the Work Management Department including the work management specialists providing direction on process and procedure ensuring efficient and effective workflow. 
  • Acts as the F&CS administrator for the F&CS Computerized Maintenance Management System (CMMS), addresses the needs of users, resolves data and process issues and creates customized reports and programing templates. 
  • Manages and documents current and future business processes for continuous quality improvements. 
  • Manages multidepartment initiatives that require extensive attention to detail and ability to track complex projects from inception and creates and implements auditing measures. 
  • Manages communication expectations for Work Management Specialists in Salesforce, Marketing Cloud and other data management programs. 
  • Devises, establishes and benchmarks key performance indicators (KPIs) and performance tracking tools to analyze the performance of F&CS. 
  • Creates and updates training documents to ensure accurate, consistent, and current messaging, communicates system-wide changes to Building Maintenance staff, provides guidance on processes and procedures relating to CMMS use and provides training to new CMMS users. Facilitates intake meeting structures. 


Other Functions 

  • Participates in project-based initiatives. 
  • Performs other related duties as assigned. 


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

  • Bachelor’s Degree and more than three years' related experience OR an Associate’s Degree and more than five years' experience OR more than 10 years of relevant work experience.
  • 3-5 years supervisory experience. 
  • Advanced organizational skills, ability to manage several projects simultaneously, and capacity to handle competing priorities in a complex and dynamic working environment. 
  • Ability to analyze and interpret data and use independent judgement to coordinate, manage, and impart information, develop and implement policies and procedures, and incorporate them into efficient and effective workflows. 
  • Proponent of a respectful, inclusive environment that is supportive of diversity and an advocate of a positive and respectful workplace and committed to personal and professional competence, integrity, and collaboration. 
  • Participate in sensitive and/or not yet public University-related information discussions used only in fulfilling the responsibilities of the position and that every effort must be made to prevent unnecessary disclosure of information to others. 
  • Strong computer skills. 


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

  • Experience in higher education. 
  • Experience using computerized maintenance management systems (CMMS). 


Physical Demands/Working Conditions 

Typical office environment. 


Work Schedule

Monday through Friday, 7am-3pm. 


Salary Information 

Level 27

PSU Hiring Ranges


Special Instructions to Applicants

Along with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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Applications close: Eastern Daylight Time

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.