General Summary of Position:

The Office of Multicultural Affairs (OMA) at University of Massachusetts Lowell serves as a central catalyst for student advancement, fostering academic excellence, skills building, and campus engagement and belonging. Through comprehensive, holistic services, OMA advances student success with a dynamic array of services and activities. The Program Assistant serves a key role in planning, program execution, caseload and data tracking, and outreach.

Essential Job Duties:

1. Data Management:
   1. Accurately track, update and maintain student cohort information within university systems (e.g. SIS, Salesforce, internal tracking systems)
   2. Support departmental reporting, engagement, and retention efforts.
   3. Track curriculum completion levels for students in the various Rising 360 cohorts.
   4. Support departmental assessments, survey analysis, reporting, and connecting data with program adjustments and efforts in tandem with staff.
2. Support Departmental Events:
   1. Assist in planning and executing events, including heritage month celebrations, Rising 360 programming, and large-scale department initiatives.
      1. Responsibilities may include submitting space and resource requests, tracking supplies, creating event diagrams, scheduling activities across departmental and divisional calendars.
3. Student Outreach & Communications:
   1. Support the department’s communication and outreach initiatives such as:
      1. Communicating with individual students, cohorts, and student groups to share key updates
      2. Connecting students to relevant campus resources like success coaches, and provide details about upcoming deadlines and events
4. Social Media and Marketing:
   1. Assist with implementing the department’s marketing calendar by creating and scheduling engaging social media content aligned with programming and student interests
   2. Assist with departmental visibility, campus awareness efforts which may include some creative content development and establishing timely outreach
   3. Work across partners on-campus to expand awareness of services, timely updates, and a presence across the departments physical student spaces
   4. May include some web content updating
5. Office Support:
   1. Oversee daily office operations such as monitoring shared email accounts, responding to routine inquiries, organizing digital files, and collaborating with staff and student workers to ensure smooth workflow
   2. Performs other related duties as assigned.

Minimum Qualifications (Required):

Education:  High School diploma or GED required

Experience:

• Minimum 1-2 years’ relevant experience
• Demonstrated success in data management, tracking, monitoring, etc.
• Experience with developing and executing outreach and communication strategies

Skills:

• Ability to multi-task and provide excellent project management oversight
• Strong organizational skills required, ability to learn various software systems, strong service orientation

Preferred Qualifications:

• College degree preferred
• Experience in higher education or education setting, or a fast-paced environment
• Ability to learn and navigate software system successfully such as SIS, Salesforce, or other platforms

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position. Based on availability of grant funds.

Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process.