About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
Job Summary
Performs desk clerk functions in a residence hall registering guest, assigning accommodations, receiving payments. Makes security tours of facility, keeps records, and provides information. Performs related work as required.
Essential Functions
- Welcome guests, assign accommodations, complete housing folios during check-in and check-out of conference.
- Receive and record room payments using established procedures and forms.
- Receive and record key deposits and issue room keys to guests during check-in; return key deposits and collect room keys during check-out of conference.
- Monitor and periodically tour facility to check on welfare of conferees and security of dormitory; shut and lock out dormitory doors.
- Provide general information to conferees i.e. where to park, dining hall location and hours, area restaurants, local area information.
- Resolve complaints regarding accommodations, make appropriate adjustments, report problems or complaints to the supervisor in charge.
- Maintain a dormitory logbook with detailed record of occurrences during work shift.
- Be responsible for the dormitory master key and room keys.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- Ability to communicate with clientele in a pleasant and professional manner using the English language.
- Ability to handle complaints and resolve problems in a calm, courteous and efficient manner.
- Ability to work to with a diverse population.
- Ability to work a variable shift including nights and weekends.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Knowledge of the University and the Amherst area.
Physical Demands/Working Conditions
Typical office environment; requires the ability to stand and sit.
Work Schedule
- Varies; may include nights and weekends.
- This is a temporary, unbenefited position.
Salary Information
$15.00 - $19.00 per hour.
Special Instructions to Applicants
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.