Careers

• Directs conference activities for on-campus and off-campus clients. Ensures that contracted events and services are supplied in a timely and efficient manner. Prepares accurate financial statements of conference income and expenses at the conclusion of each program. Responsible for accuracy of invoicing and billing for all conferences handled by the Conference Services office. Provides guidance and support to all Conference Coordinators/Registrars and Events staff. 
• Supports UCS sales personnel by giving tours and information to prospective conference clients, attends conferences and shows as needed throughout the year. 
• Works cooperatively in the sales of conference programs to faculty, staff, and private sector clients. 
• Sets goals to attract and recruit off campus business to increase revenue generation. 
• Upholds commitment to customer service. 
• Serves as liaison between Conference Services and other on-campus departments. Negotiates for use of facilities and services and monitors the quality of services delivered to conference clients.  
• Maintains constant and concise communication with the Director of Residential Life and the Residential Life Operations Managers throughout the year. Recruits, trains, and supervises summer conference housing staff to operate a summer residence hall program with an emphasis on customer service and employee safety. Prepares income projections and operating budgets for SCH.  Manages all resources to generate income and control expenses. Designs policies and procedures to ensure the efficient operation of SCH. Works with UCS Registrar to support the Registration Program and then implement the utilization of the Registration Program for generating housing lists for Summer Groups. 
• Prepares, implements, and enforces policies pertaining to employees, guests, and visitors within rooms and public areas under the jurisdiction of SCH while also adhering to University Housing policies. 
• Develops and proposes plans to enhance the content and future of existing programs. 
• Assists the Director of Conference Services to ensure compliance of University and departmental policies, procedures, and operational guidelines. 

Other Functions 

• Performs other related duties as assigned. 
• Understands, is committed to and supports affirmative action and non-discrimination goals and customer-focused quality services. 
• Demonstrates capacity, skill, and willingness to engage students, and contribute to student success. 
• In the absence of the Director of Conference Services, the Assistant Director acts as the Director and serves as the primary liaison to identify the needs of the department and to work with staff on issues that may arise. 

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

• Bachelor’s Degree in appropriately related field and a minimum of 10 years’ experience within the hospitality industry and/or residence hall management.  Bachelor’s Degree in other areas will be considered with a minimum of 12 years’ experience within the hospitality industry and/or residence hall management. 
• Supervisory experience. 
• Strong budget experience. 
• Possesses excellent organizational, analytical, and interpersonal skills and the ability to exercise sound judgement and manage competing priorities while exhibiting professionalism and a commitment to teamwork. 
• Proficiency with Windows-based software. 
• Strong written and verbal skills. 

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

Experience in an academic or non-profit business. 

Physical Demands/Working Conditions 

Salary Information 

Level 29

PSU Hiring Ranges

Special Instructions to Applicants 

Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.