Careers

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Clerk IV serves as an Academic Program Assistant with the Elaine Marieb College of Nursing (CON). Working within the Student Support Center, this role works closely with other Program Specialists, Academic Program Directors, and the Associate Dean for Academic Affairs. This position reports to the Student Support Lead. 

Essential Functions

• Provides administrative support to CON academic programs by assisting with student enrollment, progression, retention, withdrawal, graduation, advising assignments, and other program and student needs.
• Assists with student compliance.
• Fields inquiries received via telephone, email, walk-ins, events, and other sources about assigned programs. Replies quickly and accurately to inquiries and refers questions and leads to appropriate persons. Keeps accurate and timely records of inquiries received and communication with prospective and current students.
• Aids with event planning related to assigned programs (e.g., information sessions, workshops, video conferences, New Student Orientation, Pinning/Commencement activities, research events, etc.) in collaboration with Program Directors and other College of Nursing staff.
• Prepares paperwork, forms, and correspondence for assigned programs.
• Maintains organization, completeness, and security of student and program documents and files for the College of Nursing.
• Perform a degree audit for each student prior to graduation. Provides backup support, with supervisor’s guidance/cross-training, during support staff vacations, illnesses, and other absences to assist in maintaining key academic support functions for the College.
• Forms strategic partnerships across CON and across campus to achieve academic program goals and objectives.
• Able to assist both graduate and undergraduate programs during peak times of clearing students for clinical placements.
• Provides clerical and staff support to Academic Program Directors, when needed.
• Works with Academic Affairs team to develop and maintain procedures to support assigned programs.

Other Functions

• Special projects consistent with position level assigned on an as-needed basis. 
• Perform other duties as assigned supporting he mission and goals of the College of Nursing.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• High School Diploma, GED, or equivalent.
• Two (2) years of full-time (or equivalent part-time) experience in office or administrative work.
• Ability to work independently and with considerable initiative.
• Excellent time management and organizational skills.
• High level of knowledge and understanding of the English language, including (but not limited to) spelling, word meaning and usage, punctuation and proper grammar; able to read, write and comprehend English.
• Able to understand and adhere to rules, regulations, policies and practices.
• Able to work accurately and in a highly organized manner.
• Capacity, skill, and willingness to engage and support students and contribute to student success and graduation.
• Able to multi-task and prioritize daily tasks and complex projects with strict time deadlines in a setting which can include many interruptions.
• Able to independently seek out and utilize available resources.
• Excellent customer service skills, including oral and written communication.
• Able to maintain harmonious working relationships and to work with others in a diverse community.
• Office computer skills, including word processing with mail merge and tables, Outlook calendar, spreadsheets with formulas, filtering, graph presentation software, email, web browsers.
• Able to maintain privacy and confidentiality of records and verbal and written communications as appropriate.
• Knowledge of general office practices, including email, internet, and familiarity with standard office machines (e.g. copier, scanner, fax), with the ability to quickly learn new software/technology.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Associate's Degree in Business Administration or related field of study.
• Experience working in an institution of higher education.

Physical Demands/Working Conditions

• Typical office environment.
• Requires the ability to lift and move boxes, office supplies, etc. up to 30 pounds.

Work Schedule

Monday - Friday, 8:30am - 5:00pm.

Salary Information

USA/MTA Non-Exempt Grade 13.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.