Careers

General Summary of Position:

The Retention Specialist Program Manager position reports to the Senior Associate Director Financial Aid and Scholarships to manage and support retention scholarship program matters. Major responsibilities include manage incoming applications; coordinating the scholarship committee for application review; management of all Salesforce communications and cases; provide program information for students, university staff, and external constituents; counsel students on financial aid status and creating financial plan; and maintain detailed program records used to create and present annual program reports. This position is contingent upon funding. This is a private foundation funded, temporary position. Position funding time frame is 2025-2027. Continued employment is contingent upon renewed funding.

Minimum Qualifications (Required):

• An earned bachelor’s degree is required. 
• 1 year or more experience in higher education in either financial aid or academic counseling.
• Experience with CRM, Salesforce experience is a plus.
• Must be in good standing with the US Department of Education and Commonwealth of Massachusetts related to all aspects of federal and state student aid, including default status and grant repayments.

Additional Considerations: (If applicable)

• Strong computer skills, including Microsoft Office Suite.
• Ability to work effectively in a fast paced environment.

• Embrace technology and appreciate how to use it to enhance service to students.

Special Instructions to Applicants: 

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.   

Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process.