Careers

About UMass Amherst 

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.  

Job Summary 

The Asset and Planned Maintenance Manager directs the strategy and process for formalized work order planning on behalf of all equipment assets at the UMass Amherst campus. This position performs complex analysis to develop and maintain a comprehensive process for resource allocation based on institutional criticality. Discerns key factors including safety risk, impact on core operations, compliance and regulatory considerations,  or financial impact.  . Enables strategic planning through recommendation of short and long range financial improvements, develops processes, policies and procedures that ensure long term strategic alignment and preservation of equipment asset controls. Supports the well-being of campus through ensuring that the physical environment, infrastructure and equipment function safely, reliably and efficiently.  This position works under the supervision of the Director of Maintenance and Alterations.

Essential Functions 

• Develops a comprehensive plan to track asset lifecycles that keep essential systems running reliably. Implements a communication methodology to inform management when infrastructure needs repairs or replacement.
• Performs detailed condition assessment and analysis for tangible equipment in the skilled trade shops/zones. Evaluates the age, condition and use case for the equipment including day to day needs and special projects.
• Maintains strict confidentiality of project plan details including but not limited to budgets, projections, organizational changes and utilization of internal and external resources. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
• Plans for impact mitigation to operational disruptions. Proactively informs stakeholders of work plans, recommends and coordinates solutions.
• Directs the development, implementation, and evaluation of work order planning and prioritization for repairs, routine, predictive, and preventative maintenance. Develops and manages the 5-Year Capital Maintenance Plan to monitor the age and condition of key assets, including HVAC, plumbing, electrical, mechanical systems, roofing, lighting, and major equipment. Assists supervisors in setting operational priorities, goals, and objectives related to planned maintenance. Identifies and develops maintenance plans for new equipment being installed.  Properly identifies maintenance costs and replacement costs for all equipment for appropriate planning.
• Identifies necessary resources, materials, regulatory clearances, and tools to execute maintenance tasks, and leads the development of job requirements including staffing and time estimates. Oversees weekly scheduling and sequencing of multi-trade activities, ensuring full utilization of planned resource hours, presenting updates to Maintenance Managers, and monitoring schedule compliance.
• Supervises, directs, and evaluates professional, technical, and vendor staff; coordinates work assignments and schedules with supervisors; assesses resource needs and provides recommendations.
• Oversees timely procurement of materials, assists with inventory control and procurement initiatives, and supports management of multiple campus stockrooms.
• Maintains and prioritizes work order backlogs based on resource availability and labor requirements; supports maintenance preparations to enhance work efficiency and operational productivity.
• Evaluates and provides recommendations for procurement of outside contractors when peak work volumes or technical demands exceed the capability of existing and/or available staff.
• Manages the data integrity of asset information and the maintenance of accurate records in computerized systems, e.g. Enterprise Work Order System. Determines how information should be coded and structured in the maintenance database to support operations, manage data needs and generate reports with the necessary information.
• Prioritizes and implements work orders associated with Service Level Agreements (SLAs), Preventative and Predictive Maintenance Plans and customer originated work requests. Participates in the initiation, development, revision and execution of management plans for specific work assignments, jobs and projects including renovations, when applicable.
• Develops and maintains cooperative working relationships with key stakeholders such as the Facilities and Campus Services as well as the university constituents. 
• Serves as a University resource in areas relevant to work order planning, preventative maintenance management, project scheduling, materials procurements, site safety processes, equipment assignments, and project tracking.
• Collaborates, when necessary, with Facilities leadership and management to discuss the prioritization and deployment of the trades' workforce.
• Works with procurement teams, and other University teams and committees requiring Facilities Operations representation. Provides input and oversight of outside vendors and suppliers, which may include contract administration.
• Works with Facilities Shops and Zones, code and regulatory officials, inspectors and Global Insurance Engineers to plan and oversee Facility Inspections. Evaluates, develops and maintains methodologies and plans for continuous improvement, quality assurance and standard guidelines. Ensures established safety procedures are followed by assigned staff.
• Prepares labor efficiency and preventative maintenance completion reports for review by senior management using computerized systems i.e. CMMS, TMA, MS Office.
• Coordinates and communicate upcoming shutdowns with customers and stakeholders. Schedule maintenance tasks that minimize disruption to building occupants.
• Attends meetings and conferences; serves on committees and in working groups, as required.  Prepares, presents and communicates information as needed.

Other Functions 

Performs other duties as assigned. 

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

• A high school diploma with nine (9) years of work experience in a skilled trade service business OR an Associate's degree with seven (7) years of work experience in a skilled trade service business OR a Bachelor's degree with five (5) years of work experience in a skilled trade service business.
• Demonstrated experience with regularly performing the most advanced tasks of the work unit. 
• Significant experience with scheduling and planning preventative and planned maintenance work for trade worker assignments.
• Demonstrated knowledge and understanding of Planning, Procurement, Scheduling and/or Field Execution processes, Preventive Maintenance, Predictive Maintenance and/or Reliability Centered Maintenance programs.
• Working knowledge of Lockout/Tagout, Confined Space Entry, and Fall Protection procedures, and familiarity with environmental and occupational hazards such as asbestos, mold, lead paint, PCBs and silica dust and the protocols associated with them.
• Proficient in the use of computers, including word processes, spreadsheets, databases, email, internet applications and computerized maintenance management and/or asset management systems.
• Experience sourcing and procuring materials and contract services.
• Must be able to work independently and exercise sound judgment to delegate effectively. Must be capable of working effectively under critical deadlines while handling tasks simultaneously in a busy environment.
• Excellent interpersonal skills, including the ability to build relationships with a broad spectrum of internal and external customers, which requires strong verbal and written communication skills.
• Demonstrated leadership skills with proven integrity and the ability to take prompt action in the case of unprofessional and unethical behavior.
• Must be willing and able to be on-call and remain at work or report to work during emergency closures, inclement weather or significant events that effect campus operations.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s or Master's degree in Facilities Management, Business, Information Technology, Architecture, Engineering or related field.
• Current license in the Electrical, HVAC, or Plumbing trade.
• Ten (10) years of experience working in a complex environment such as a large University, small city or similar enterprise environment or institution.
• Up-to-date knowledge of applicable laws, regulations, nationally recognized standards and guidelines, as related to occupational safety and health, fire safety, building and ADA codes.
• Working knowledge of the UConn Storrs campus’ building locations, mechanical systems and infrastructure.
• Knowledge of University policies and procedures as well as UConn Facilities Operations, internal systems, processes and standard operating procedures such as distribution protocols, rotating shift schedules, collective bargaining agreement provisions.
• Demonstrated ability to achieve operating efficiencies through technology, such as Asset Works AiM CMMS, Building Emergency Contacts (BEC) notification systems, eProcurement.
• Experience with the management and removal of regulated material such as asbestos, mold, lead and PCBs.
• Supervisory experience in a unionized environment. 
  
  

Physical Demands/Working Conditions 

Tasks include balancing, carrying, pushing/pulling, standing, bending, climbing, driving, reaching, twisting, and lifting. Some limited travel between campuses may be required. 

Work Schedule 

• Monday – Friday, First Shift (7am-3pm). 
• Must be willing to work nights, weekends, and irregular hours during campus emergencies, start-up, and commissioning periods. 
   

Salary Information 

Level 30

Exempt Salary Ranges 

Special Instructions to Applicants 

Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.