Clerk V - Intake Coordinator (Hybrid)

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Work type: Staff Full Time
Campus: UMass Amherst
Department: Office of Equal Opportunity
Pay Grade: 15
Categories: Human Resources

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under general direction of the Associate Vice Chancellor for Equal Opportunity, ADA and Title IX Coordinator, the Intake Coordinator will coordinate the Equal Opportunity Office’s reporting and complaint intake function by conducting intake and assessment into discrimination, harassment, sexual misconduct, ADA compliance matters, and Title IX sexual harassment reports and/or complaints submitted by university students and employees.


Essential Functions

A. Intake

  • Serve as initial contact for students and employees related to Title IX, discrimination and/or harassment complaints/reports.
  • Administer complaint/intake process for the office by scheduling and conducting interviews and engaging in investigative research to determine if allegations warrant escalation.
  • Assess the applicability of university policies/procedures as related to complaints/reports received, and provide copies of applicable university policies to those reporting/complainant.
  • Determine whether there is an immediate safety concern for the reporting party(s), complainant, and/or the campus,
  • Refer individuals to appropriate university personnel, and provide relevant resources to those involved in the complaint.
  • Assist the Associate Vice Chancellor and/or the AVC’s designee with proposing interim safety, welfare, and supportive measures as needed for discrimination, harassment, sexual misconduct, and Title IX sexual harassment reports and/or complaints.
  • Monitor and oversee interim support measures throughout the investigation, informal resolution, adjudication, and appeals processes.
  • Coordinate transfer of complaints to Equal Opportunity Investigators when warranted, under supervision of the Associate Vice Chancellor.
  • Maintain current knowledge of ADA, Title IX, and EO laws to ensure compliance with related government regulations.

B. Reporting and Records Management

  • Maintain documentation and records of incoming complaints/reports, including communication with reporting party(s), complainants, Responsible Employees, and other third-parties.
  • Ensure case management data and documentation of outreach, interim and support measures are up-to-date and maintained accurately
  • Prepare official correspondence and reports directed by the Associate Vice Chancellor.

C. Campus and Office Support

  • Respond to informational inquiries of university policies related to the ADA, discrimination, harassment, sexual misconduct, Title IX, complaint resolution, etc.
  • Assist with training and orientation programming for university staff, faculty, and students related to equal opportunity, civil rights, and university non-discrimination Title IX policies.


Other Functions

  • Performs other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s Degree Two years of experience with conducting intake and/or assessment meetings with parties reporting allegations of protected class discrimination and/or, harassment.  
  • Experience working in an institution of higher education;
  • Knowledge of current state and federal compliance policies, laws, and practices related to discrimination, harassment, sex and gender-based harassment and discrimination, including but not limited to the ADA, Title VII, Title IX, and Sec. 504 of the Rehabilitation Act,
  • Demonstrated ability to exercise professional judgment, tact and discretion when dealing with sensitive matters and/or people in distress;
  • Demonstrated ability to effectively manage crisis intervention and response;
  • Experience working in an environment of strict confidentiality with sensitive information, materials and/or client interactions;
  • Demonstrated ability to present information in a clear and concise manner, both in writing and verbally;
  • Demonstrated experience building collaborative relationships and working successfully with individuals from diverse cultural backgrounds and perspectives;
  • Demonstrated experience using Microsoft Office applications and document sharing tools.


Physical Demands/Working Conditions

Typical office environment.


Work Schedule

Monday – Friday, 8:30 am – 5:00 pm

This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position is non-unit, it is subject to the terms and conditions of the University of Massachusetts Board of Trustees Non-Unit (Professional/or Classified) Employee Personnel Policy.


Salary Information

Grade 15


Special Instructions to Applicants

Please apply online with your resume, cover letter, and contact information for three (3) professional references. Search to remain open until filled.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.