Support Services Manager

Apply now Job no: 522475
Work type: Staff Full Time
Campus: UMass Dartmouth
Department: Facilities Operations
Pay Grade: 14
Categories: Facilities

OFFICIAL JOB TITLE: Support Services Manager                                         

DIVISION: Administrative and Facilities                                                                                                                

DEPARTMENT: Facilities & Physical Plant


FLSA STATUS: EXEMPT                                                                                    

EEO STATUS: 3.7     

JOB CODE: 04                        

REPORTS TO: Reports to the Director of Facilities Services

SUPERVISES: Provides direct supervision to the second shift supervisors of Janitors, HVAC, Electrician, Locksmith and Plumbing employees and functional supervision to the second shift grounds and custodial staff

SUMMARY PURPOSE OF POSITION: The Support Services Manager has responsibility for managing the day-to-day custodial and grounds assignments. The Support Services Manager oversees and coordinates special housekeeping, grounds requests and projects. The incumbent is also responsible for ensuring appropriate grounds and custodial services and support are provided for all on-campus and off-campus University activities, events, conferences, meetings, functions, etc.


  • Assists with the enforcement of OSHA safety regulations.
  • Assists with monitoring the leave management system for employees within the custodial and grounds units and conduct monthly audits; assist the Director with the grounds and custodial overtime paperwork. 
  • Makes recommendations for all schedules and work shift changes for custodial- and grounds-related jobs to accommodate special events/projects and submits daily requests for overtime approval within the unit
  • Uses campus conferencing software to approve all resources and spaces and attend such meetings, maintains communication with the Conference Office about events
  • Oversees the Woodland Commons and all conferencing locations for any and all functions, including scheduling overtime for events and working with Facilities staff to coordinate set-ups and use of the building
  • Initiates Dig-Safes, as required, and stakes out areas with Grounds to ensure proper/safe tent placement
  • Meets weekly with the Conference Services Manager to coordinate conference services for Woodland Commons complex and residential rentals
  • Works in collaboration with Conference and Events to arrange services for conferences, workshops, camps and other events by accommodating facilities, specifying services, and conducting walk-through of spaces
  • Coordinates activities of support services and staff for conferences, events and activities such as summer conferences, orientation and event functions for residential halls, and student activities (i.e. Freedom Festival, Spring Fest, Move-In, Move-Out, etc.)
  • Reports damage of residential and academic facilities using the campus work order system
  • Assists with in-house training and makes recommendations for professional development and training needs
  • Assists with the quality assurance assessment program, conducts monthly quality assurance reviews on all employees and annual evaluations of assigned employees
  • Develops and maintains a Quality Assurance Rounding Program including, but not limited to, assigning buildings for inspections (rounds), entering data and initiating work orders, assigning work, creating and maintaining a live spreadsheet and activity log of monthly activities and follow-up
  • Responds to and coordinates operations response to emergency situations, as directed, during regular shifts, nights, weekends and holidays
  • Develops, promotes and maintains a customer service orientation program and ensures follow-up after projects’ completion
  • Stages and coordinates all major furniture reconfigurations in Housing to support students, staff and guests
  • Assists with external contracts with vendors including pest and waste management
  • Works with other leaders within the division to support the snow response team for both academic and residential parking lots, drives, and all other grounds
  • Serves as department lead for custodial and Grounds in the absence of the Director
  • Assists with the preparation and maintenance of the Custodial and Grounds annual budget
  • Serves on various University committees and represents the department to the University community and the general public
  • Assists Facilities with implementation of sustainability goals
  • Serves as a liaison with other campus departments, as appropriate
  • Manages ordering of janitorial products and supplies
  • Performs other job-related duties and responsibilities may be assigned and/or the job description changed periodically to reflect changing organization needs.



Bachelor’s degree in business, hotel and restaurant management, facilities management or related field  


Previous (over one year) experience in institutional management within an institutional or large residential facility

Demonstrated (over three years) experience in the supervision of maintenance personnel.


Must be available to respond to situations that arise during holidays, weekends or evenings, including being “on  
call” after normal business hours

Valid driver’s license required

May work under adverse conditions and extremes of heat, cold, dampness, and humidity

May be exposed to the harmful effects of noxious gases, mold, mildew, may work in confined spaces and various         
heights such as manholes, ladders, and staging


  • Knowledge and understanding of Custodial and conference operations within a large sized university institutional system
  • Ability to work successfully with clients, students, staff, faculty and other departments and other agencies
  • Demonstrated ability in working with external vendors and contractors
  • Ability to train staff
  • Planning and organizational skills
  • Extensive knowledge working with work standards and specifications
  • Knowledge of code regulations
  • Ability to supervise housekeepers and student staff.


  • IEHA certification
  • ISO 9000/ 1400 certification
  • Proficient in the use of office software and work management systems
  • Proficient oral and written communication skills
  • Leadership skills, Customer focused, value employees, strong diversity skills, must be reliable, strong work ethic, strong interpersonal skills, experience working in a unionized environment; manage by walking around philosophy.
  • Experience in housekeeping management
  • APPA or EFP Certification or equivalent certification  

SALARY: ESU Salary Ranges Commensurate with Experience.

UMass Dartmouth offers exciting benefits such as:

75% Employer-Paid Health Insurance
Flexible Spending Accounts
Life Insurance
Long Term Disability
State Pension Retirement Plan
Optional Retirement Savings Plans
Tuition Credit (Employee, Spouse, & Dependents)
Twelve (12) paid holidays
Paid personal, vacation, and sick time
And More!

Benefits for ESU Union: ESU

Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.

To apply please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for internal applicants is 3/8/2024

The review of applications will begin 3/11/24

Advertised: Eastern Standard Time
Applications close:

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.